

Brazil | B2B/Enterprise
CloudHumans uses AI to automate customer service, handling up to 85% of messages for SaaS and fintech companies.
Cloud Humans revolutionizes the $32B Latin American customer service market with a gen AI-driven CX platform for SaaS and Fintech businesses, such as Nuvemshop, CRM&BONUS, Afya, Zippi and Insider. Blending Gen-AI with reinforced learning from human feedback, the platform enables brands, regardless of their helpdesk, to answer 50% to 85% of their customers' messages without human aid while ensuring human-like quality. Cloud Humans currently handles over 150k support tickets per month, having hit the 2M ticket milestone in Feb/24. Founders are former directors from Uber, Rappi and Loft and are backed by Canary VC, Grão and Y Combinator.